Shipping, Return, and Exchange Policy

Delivery Timeline

• Orders are processed within the same day of confirmation.
• Dispatch details will be shared on the same day or the next working day.
• Delivery typically takes 3 to 7 working days, depending on the location.

Return Charges

1. General Returns

• Returns made for reasons other than product quality (e.g., style/taste preferences) will incur a return shipping fee of ₹99 per item.

2. Quilts & Comforters

• Returns for quilts or comforters will incur a return shipping fee of ₹159 per item.

Note: Products that are used, worn, washed, or altered will not be accepted for return or exchange.

Replacements, Refunds & Exchanges

• Once the returned item is received and passes Quality Check, we will initiate the replacement, refund, or exchange process within 24–48 hours.
• Refunds can be provided as:
• Credit Note (valid for 1 year), or
• Direct transfer via bank account or UPI, as per your preference.
• Like-new items may be exchanged for a different size/product. A restocking fee will not apply, but return shipping charges still apply.

Product Return Instructions

• After receiving your return or exchange request, we will arrange a reverse pickup (subject to courier availability).
• Upon receipt and quality approval, a refund will be processed (excluding original shipping fees).
• This process may take 7 to 14 days.

Important: If reverse pickup is not available in your area, you must ship the product to us within 7 days of receipt.

No Returns or Exchanges

• Sale Items: Products bought during promotions or discounts are non-returnable and non-exchangeable.
• International Orders: Returns or refunds are not available for orders outside India.
• Return shipping costs are non-refundable and must be paid by the customer.
• We recommend using trackable shipping when returning products.

Exchange Policy

You may request an exchange under the following conditions:

1. Exchange requests must be made within 7 days of delivery.
2. The item must be unused, unworn, unwashed, undamaged, and returned in original packaging with tags intact.
3. Include your name, address, contact number, email, order ID, and desired size on the return parcel.
4. Only one exchange per order is allowed.
5. Size exchanges are available for the same product value, minus shipping/COD fees.
6. You may opt for store credit (valid for 30 days), minus to-and-fro shipping charges.
7. All return and exchange shipping charges (including reverse pickup and re-shipping) must be borne by the customer.

Exchange Address:
Aves Lifestyle
G1, Plot No. 28, Heerawat Nagar,
Sanganer, Jaipur, Rajasthan, India
? +91 70140 05836

Order Cancellation

• Prepaid orders are not eligible for cancellation.
• Cash on Delivery (COD) orders can be canceled within 24 hours of placing the order.
• To cancel, WhatsApp us at +91 70140 05836 or email support@aveslifestyle.com.
• All cancellations are subject to the final decision of AvesLifestyle.com.

Store Credit for Unavailable Exchange Sizes

• If the requested size is not available, a credit note will be issued via email.
• The credit note must be used in one go within 30 days on AvesLifestyle.com.

Partial Order Exchanges

• Yes, partial exchanges are accepted, provided the item(s) are eligible.
• Request must be made within 48 hours of delivery.
• Note: Some product categories are non-returnable and non-exchangeable.

Sizing Issues

If the item doesn’t fit:

• Contact our support team within 48 hours of receiving the product.
• We’ll try to arrange a size exchange or alteration (subject to availability).
• If unavailable, we will offer store credit.

Why Was My Exchange/Return Rejected?

We uphold strict quality standards and may reject a return or exchange for the following reasons:

• Dislike of fabric, color, or design (please read product descriptions and view all images before ordering).
• Slight variations in color or finish due to lighting or screen resolution (10–12% variation is normal).
• Product has been washed or worn.
• Items from the Sale, Saree, Accessories, Home Decor, or Jewellery categories are not eligible for return or exchange.
• Items purchased using coupons, gift vouchers, or during a discount are also non-returnable and non-exchangeable.

Need Help?

For any questions or assistance regarding your order, feel free to reach out to us at:
? support@aveslifestyle.com
? +91 70140 05836